Network Operations Engineer

October 16



The Role
Reporting into the Network Operations Engineering Manager this role will be responsible for operations and maintenance of the network and providing level 3 support for services that Megaport & ECIX customers rely on. A successful applicant will work closely with the existing engineering teams to build and maintain a highly scalable, reliable and resilient network with a focus on automation and providing elastic services to customers on demand.

Passionate about scalable networking with an interest in automation and software, you will work on solving problems in a robust way with a focus on customer experience and the end product. Ideally you have come from a telecommunications or content distribution network background with experience working on large global networks with intimate knowledge of routing protocols and label switching. Experience with SDN and cloud based networking concepts a must.

About Megaport
Megaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange with a market cap exceeding $1.5 Billion. We’re a lean, high-achieving team made up of over 215 members globally. While the company is headquartered in Brisbane, Australia, employees are spread out across North America, Europe, and Asia-Pacific. Staff enjoy an environment that is collaborative, supportive, and fun.

Our Team Culture
Join a team of globally-positioned industry experts that lead by example. We do not compromise our values for commercial gain; we are all custodians of our culture, and the customer is at the centre of everything we do. Our employees are motivated, adaptable, persistent, hard-working, and dynamic. Our culture permeates everything we do and this, in turn with a global vision, forms a commitment to each other, our customers, and shareholders alike. 

What you will be doing

    • Operations and maintenance of Megaport’s next generation network
    • Major network and L3 customer incident fault resolution
    • Document all work completed in Megaport’s OSS/BSS systems
    • Ensure appropriate monitoring is implemented for network equipment
    • Maintain technical relationships with vendors and internal engineering teams
    • Provide escalation support for network operations centre staff, sales, deployment and other business units
    • Provide technical summaries of proposed, planned and completed technical work
    • Evaluation, testing and certification of new network hardware, systems and software
    • Development and delivery of training to Network Operations staff
    • Work with Engineering on network enhancement projects

What we are looking for

    • Passionate about technology and using technology to solve problems
    • Strong work ethic and willingness to continuously improve yourself
    • Focus on end user experience, taking the extra step so that users can get the most from their services
    • Proven strong background in network incident resolution, incident mitigation, deployment and maintenance
    • Production experience in OSPF, BGP, MPLS Traffic Engineering and MPLS L2/L3 VPN
    • Production experience in Juniper and Cisco hardware platforms
    • Experience managing network hardware installations and single mode fiber optics patching at 3rd party data centres
    • Linux OS and Perl or Python coding experience will be highly regarded 
    • Be proactive and self-motivated
    • Organised with a strong attention to detail 
    • Exceptional time management skills 
    • Have the ability to take initiative and work effectively in a rapidly changing environment
    • Ability to work autonomously as well as in remote teams

KPIs for first 6 months of employment:

    • Gain understanding of Megaport’s network, products and services
    • Proficient in Megaports network operations systems and processes
    • Develop relationships with engineering teams and other internal stakeholders
    • Identify 3 areas of improvement and work with Network Operations Engineering Manager on implementing the improvements

What we offer

    • Creative, fun, and contemporary workspaces
    • Motivated team of industry experts and new talent
    • Flexible working environment
    • Cutting-edge software to drive efficient communication and collaboration
    • Training and development opportunities
    • Celebrated success with ‘Legend’ and ‘Kudos’ Awards
    • Health and wellness program
    • Opportunity to make a difference
All applications will be treated in confidence. 
Please see Part 2 of our Privacy Policy to see what information Megaport collects from job applicants, why, and how we store and use it.  Note that you’re entitled to know what personal data of yours Megaport holds, to request updates, rectification, and in some circumstances restriction or deletion thereof if you object (you being entitled to withdraw your consent to our holding your information at any time). Please see Part 5 of our Privacy Policy for more details on this and how to contact Megaport's data protection officer if you have any further privacy-related questions.
Candidates who meet the selection criteria will be invited to attend an interview.