Payments Product Manager - In Store Experience Tyro EFTPOS

April 07

Tyro Payments


Why work for us

We're not just like every other bank. Tyro has always been a tech company at heart, but fostering a diverse and inclusive environment, and a passion for continuous learning has always been one of the most important parts of our company's culture.

Tyros are a highly collaborative mix of people. You will work closely with our awesome teams and individuals in engineering, product management, customer support, sales and other functions within the business. Our almost 500 strong team of Tyros, just like our customers, are the lifeblood of our business. We go to great lengths to ensure a positive and enjoyable employee experience for all. Everyone is committed to delivering great outcomes for our customers, and you will have the chance to change the face of banking for Australian businesses.

🎥 Take a look here what it's like to work at Tyro

As a Payments Product Manager you will be responsible for Tyro’s core product offering contributing to our customers in store experience (Tyro EFTPOS). You will have a deep understanding of the customer needs (merchant and consumer) to prioritise, create and drive the Tyro EFTPOS product roadmap. You will work with internal cross functional teams (engineers, product, sales, risk, and compliance) to influence and drive delivery of the roadmap. On top of this you will need to ensure your delivery is aligned with Tyro’s overall strategy. In addition to feature enhancements, you will also balance and prioritise the delivery of initiatives that improve the operational maturity, security and compliance associated with supporting a payments product.
Your initial focus will be to work with internal stakeholders to assess the current product proposition, prioritisation of existing roadmap items followed by identifying key strategic focus for the product moving forward.
Successful candidates will have the ability to prioritise complex deliverables, negotiate with stakeholders, have technical discussions with engineers, and run large meetings with technical and business leaders is critical for success. You will also have both strong soft and hard skills with the ability to self-drive and navigate through complex technical and people problems. Background in payments and/or merchant acquiring and/or POS is also preferred.

Key Accountabilities

    • Develop the product in accordance with the Product Lifecycle management policy
    • Develop a clear and concise roadmap for Tyro’s EFTPOS product taking into account a balance of value adding customer features and non-customer facing deliverables such as risk, compliance and security
    • Comfortably break down business requirements for engineers to size and build, whilst partnering with business stakeholders to ensure “organisational readiness” before a feature/change is delivered
    • Be the SME for the product, helping internal business teams understand the value proposition
    • Gain support for your strategy and roadmap from stakeholders by ensuring the wider business understands the workings of the product and the benefits it delivers

Qualifications and Skills

    • 3-5+ years of relevant product management experience
    • Experience in managing payments product or products in a regulated environment
    • Strong business acumen with ability to navigate and make decisions even in the presence of imperfect information and processes
    • Experience working and influencing both technical and non-technical stakeholders, understanding business outcomes whilst also being able to break into technical requirements 
    • Strong track record of balancing technical vs commercial decisions
    • Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
    • Creative product thinker with track record of collaboration and execution
Culture and Perks
We offer some amazing employee benefits such as a generous learning & development budget for training for professional and personal development, 16 weeks paid primary carers leave, 3 weeks paid secondary carers leave, annual team based volunteer day, novated leasing, and are looking forward to hopefully welcoming back our social events which includes multiple craft beer kegs (selection of beers carefully selected by our beer connoisseurs), wide selection of wine, variety of snacks and a ping pong table, selection of board and video games and an awesome rooftop area for socialising, all available to be enjoyed.

Who we are
Launching in 2003, Tyro has grown to become Australia’s largest EFTPOS provider of all ADIs outside the big four banks. With over 475 staff, $20.1 billion in transactions in FY20, we’re much more than an EFTPOS provider – Tyro is an Australian bank and operates under the supervision of the Australian Prudential Regulation Authority (APRA). With 10 industry firsts to market, Tyro is a leader in credit, debit and EFTPOS card acquiring, Medicare and private health fund claiming and rebating services to Australian businesses. Find out how you can be a part of the Tyro journey today.

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Tyro does not accept unsolicited agency CV’s.  Please do not forward resumes to the team if you are not one of our listed preferred recruitment partners. Tyro is not responsible for any fees related to unsolicited resumes.